Returns & Exchanges
At One More Time Etc, we want you to love your home decor. If you are not completely satisfied with your purchase, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Item
Carefully repackage your items in their original boxes with all protective padding to ensure they are not damaged during transit back to our warehouse.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.
Receive Your Refund
Once our quality control team inspects the returned home goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing